Privacy Policy

Last updated: [DATE TO BE INSERTED ON PUBLISH]

1. About this Policy

DM Property Maintenance & Carpentry ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What information we collect

We collect personal information that you voluntarily provide to us through:

• Our website contact form, typically your name, phone number, email address, suburb, the service you are interested in, and any message you provide.
• Direct contact, when you phone, email, or otherwise reach out to us, we collect the information you share with us.
• In the course of providing services, for example, the address of the property where work is being carried out, and any details required to quote or complete a job.

We do not collect sensitive information (as defined by the Privacy Act) unless it is necessary for the service being provided (for example, NDIS-related work). Where we do, we will only do so with your consent.

3. How we use your information

We use the personal information you provide to:

• Respond to your enquiry and provide a quote
• Carry out the work you have engaged us for
• Communicate with you about an ongoing job
• Send invoices and process payments
• Keep records for tax, insurance, and warranty purposes
• Comply with our legal and regulatory obligations (including QBCC licensing and, where applicable, NDIS provider obligations)

We do not use your personal information for unsolicited marketing.

4. How we store and protect your information

Your personal information is stored securely on systems used by DM Property Maintenance & Carpentry. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, and disclosure. This includes using reputable email and file-storage providers and limiting access to authorised personnel.

We retain your information only for as long as is necessary for the purposes set out in this policy, or as required by law.

5. Who we share your information with

We do not sell or rent your personal information. We may share it with:

• Subcontractors or trade partners engaged to assist with a specific job, only where strictly necessary
• Suppliers where required to order materials for your job
• Government or regulatory bodies (e.g. QBCC, the ATO, NDIS Quality and Safeguards Commission) where we are legally required to do so
• Our insurer in the event of a claim

We do not transfer your personal information overseas.

6. Cookies and website analytics

The website may use minimal essential cookies required for site functionality. We do not currently run third-party advertising trackers. If website analytics tools (such as Google Analytics) are added in future, this Policy will be updated to disclose what is collected and how it is used.

7. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of information that is inaccurate, out of date, incomplete, or misleading
• Make a privacy complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.

8. NDIS participants

If you are an NDIS participant and we are providing services under your NDIS plan, we will handle your information in accordance with our obligations as a registered NDIS provider, including the NDIS Code of Conduct and any applicable privacy requirements under the National Disability Insurance Scheme Act 2013. Where required, we may share information with the NDIS Quality and Safeguards Commission, your plan manager, or your support coordinator.

9. Complaints

If you believe we have not handled your personal information appropriately, please contact us first and we will try to resolve the matter quickly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

10. Changes to this Policy

We may update this Privacy Policy from time to time. The version shown on our website is the current one, and the "Last updated" date at the top reflects when it was most recently changed.

11. Contact us

If you have any questions about this Privacy Policy or about how we handle your personal information: